At 10wim, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have over your own data. Please read this document carefully before using the 10wim platform.
These six principles summarise how 10wim approaches data privacy. The full legal detail for each commitment is set out in the policy sections below.
10wim only collects personal data that is strictly necessary for account registration, identity verification, payment processing, and the delivery of our gaming services. We do not collect data speculatively or in excess of what is required for legitimate operational purposes. If we no longer need a specific piece of data, it is deleted or anonymised in line with our data retention schedule.
Your personal information is never sold, rented, or traded to third-party marketing companies. 10wim shares data only where required by law, where necessary to process your payments via JazzCash, EasyPaisa, or banking partners, or where needed to fulfil KYC and anti-money-laundering obligations. Every third party that receives your data is contractually bound to protect it.
All data transmitted between your browser or device and the 10wim platform is protected by SSL/TLS encryption. Sensitive data such as payment credentials and identity documents are stored using encryption at rest. 10wim's infrastructure is regularly audited for security vulnerabilities to ensure your data remains protected against unauthorised access.
You have the right to access, correct, and in certain circumstances request the deletion of your personal data held by 10wim. You may also object to specific types of processing, request a portable copy of your data, or withdraw consent where consent is the legal basis for processing. Requests are handled within 30 days of receipt via our support team.
10wim does not retain your personal data indefinitely. Account data is retained for the duration of your active account plus a post-closure period required by our licensing and anti-money-laundering obligations. Transaction records are retained for a minimum of five years in compliance with financial regulation requirements applicable under our international gaming licence framework.
In the unlikely event of a data security breach that materially affects your personal information, 10wim will notify affected users without undue delay and in accordance with its obligations under the applicable data protection frameworks. We maintain an incident response plan and conduct regular internal security reviews to minimise the risk of breaches occurring.
10wim ("the Platform", "We", "Us", "Our") is an online sports betting and gaming platform operating at https://10wim.pro. 10wim serves English-speaking users in Pakistan and other permitted jurisdictions, offering cricket betting, live casino, slots, and related gaming services.
For the purposes of this Privacy Policy, 10wim acts as the data controller in respect of personal data collected from registered users and visitors to the platform. As data controller, 10wim determines the purposes and means by which your personal data is processed.
All queries relating to data privacy, including requests to exercise your data rights, should be directed to the 10wim support team via live chat on the platform or by email at [email protected].
10wim collects personal data from you directly (information you provide when registering or using the platform), automatically (data generated as you interact with our services), and from third parties (such as KYC verification providers and payment processors). The categories of data we collect are set out below.
Registration & Identity Data
Identity Verification (KYC) Data
Financial & Transaction Data
Technical & Usage Data
Communications Data
10wim uses the personal data we collect for the following specific purposes. We do not use your data in ways that are incompatible with the purposes disclosed at the time of collection.
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, contact details, username/password |
| Age and identity verification (KYC) | Date of birth, identity documents, biometric data |
| Processing deposits and withdrawals | Payment method details, transaction records |
| Anti-money-laundering (AML) compliance | Transaction history, identity data, source of funds |
| Fraud detection and prevention | IP address, device data, session logs, betting patterns |
| Customer support | Communications data, account data, transaction records |
| Responsible gaming monitoring | Betting history, session data, self-exclusion status |
| Platform improvement and analytics | Usage data, session logs (anonymised where possible) |
| Marketing communications (with consent) | Contact details, preferences, gaming activity |
| Legal and regulatory compliance | All categories as required by applicable law |
Where 10wim sends you promotional communications — such as bonus offers, PSL betting promotions, or platform news — you can opt out at any time by updating your communication preferences in your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.
10wim processes your personal data on the following legal bases, as applicable to each processing activity:
10wim does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following circumstances, and only to the minimum extent necessary:
The 10wim platform uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, maintain your login session, and gather anonymised analytics data that helps us improve the platform experience for Pakistani users.
Types of Cookies Used
You can manage your cookie preferences through the cookie settings panel accessible in the platform footer. Withdrawing consent for non-essential cookies will not affect your ability to log in and use the core betting and gaming features of 10wim.
10wim retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The table below outlines the standard retention periods applied to different categories of data.
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of active account + 5 years post-closure |
| KYC identity documents | Duration of active account + 5 years post-closure |
| Financial transaction records | Minimum 5 years (AML regulatory requirement) |
| Betting and gaming history | Duration of active account + 3 years post-closure |
| Support communications | 3 years from date of last communication |
| Technical and usage logs | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Self-exclusion records | Minimum duration of exclusion + 5 years |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a user of the 10wim platform, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting 10wim support via live chat or email at [email protected]. 10wim will respond to all data rights requests within 30 calendar days.
Age verification is conducted at the point of registration and at any subsequent point at 10wim's discretion. Parents and guardians who believe that a minor has accessed 10wim or provided personal data to the platform should contact support immediately at [email protected]. 10wim will take prompt action to close the account and remove the data upon receipt of a verified request.
10wim actively cooperates with parental control software providers and does not serve advertising to audiences that may include minors. If you are a parent or guardian concerned about a minor's access to online gambling platforms, we encourage you to install an appropriate content filtering or parental control solution on shared or family devices.
10wim implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:
While 10wim takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You also have a responsibility to protect your account by using a strong, unique password and enabling two-factor authentication. If you suspect your account has been compromised, contact 10wim support immediately.
As an internationally operating gaming platform, 10wim may process or store your personal data in data centres located outside Pakistan. Where personal data is transferred internationally, 10wim ensures that appropriate safeguards are in place to protect your data to an equivalent standard as required under applicable data protection frameworks.
Safeguards for international transfers may include standard contractual clauses, binding corporate rules, or reliance on the adequacy decisions of relevant regulatory authorities. Where data is processed by third-party service providers located in other jurisdictions — such as KYC verification providers or cloud infrastructure providers — 10wim enters into data processing agreements that impose equivalent data protection obligations on those providers.
You may request further details about the specific safeguards applied to international transfers of your data by contacting 10wim support.
10wim reserves the right to update or amend this Privacy Policy at any time. Where changes are material — affecting how we collect, use, or share your personal data in a way that differs significantly from this policy — we will notify registered users via the platform interface or by email to the address registered on your account, providing a minimum of 14 days' notice before the changes take effect.
Minor amendments, including clarifications, corrections, or updates required by regulatory changes, may be made without prior notice. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how 10wim is protecting your data.
Continued use of the 10wim platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you must cease using the platform and may request account closure in accordance with the Terms and Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related complaint, please contact 10wim through the following channels:
When submitting a data rights request or privacy complaint, please include your registered account username or email address, a clear description of your request or concern , and any relevant details that will help us locate your data and respond accurately. 10wim will acknowledge all privacy-related requests within 5 business days and provide a full response within 30 calendar days of receipt.
If you are not satisfied with 10wim's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. 10wim will cooperate fully with any regulatory investigation conducted in accordance with applicable law.
Your data is protected. Your account is secure. Join thousands of Pakistani players enjoying cricket betting, live casino, and slots on 10wim today.