10wim Frequently Asked
Questions

10wim requires a valid government-issued photo ID — your CNIC (Computerized National Identity Card) is the standard document for Pakistani players. You may also be asked to provide a recent utility bill or bank statement as proof of address. KYC must be completed before your first withdrawal can be processed. The review typically takes 24 to 48 hours.

On the 10wim login page, click the "Forgot Password" link below the password field. Enter your registered email address and you'll receive a password reset link within a few minutes. Check your spam folder if it doesn't appear in your inbox. The reset link expires after 30 minutes, so use it promptly. If you still can't access your account, contact 10wim support via live chat.

No. 10wim's terms strictly prohibit duplicate accounts. Each player is allowed one account only, tied to one email address, one phone number, and one payment method. If duplicate accounts are detected, both accounts may be suspended and any balances held pending investigation. If you have accidentally created two accounts, contact support immediately to have one closed.

To permanently close your 10wim account, go to Account Settings and select "Close Account", or contact support via live chat with a written closure request. Before closure, ensure you withdraw any remaining balance. Account closure is different from self-exclusion — if you are closing due to gambling concerns, we recommend using the self-exclusion tool instead, which provides stronger protections.

The minimum deposit on 10wim depends on your chosen payment method. For JazzCash and EasyPaisa, the minimum is PKR 500. For bank transfers via HBL, UBL, Meezan Bank, or Allied Bank, the minimum is PKR 1,000. For USDT TRC20 crypto deposits, a minimum of 10 USDT applies. These minimums are designed to be accessible for players at all budget levels.

JazzCash withdrawals from 10wim are typically processed within 1 to 4 hours once your KYC verification is complete and the withdrawal has cleared the standard security review. During peak hours or if additional verification is required, it may take up to 24 hours. 10wim aims to process all mobile wallet withdrawals on the same business day they are requested.

10wim does not charge deposit or withdrawal fees on its end. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction charges. Bank transfers via HBL, UBL, or Meezan Bank may carry a small interbank processing fee depending on your account type. Check with your bank or mobile wallet provider for their current fee schedule.

No. For security and anti-money laundering compliance, 10wim requires withdrawals to be sent to the same payment method used for your most recent deposit. If you deposited via JazzCash, your withdrawal must go to the same JazzCash number. If you need to change your registered payment method, contact 10wim support and complete the relevant verification steps first.

Go to the Withdrawal section in your 10wim account, select EasyPaisa, and enter the amount you wish to withdraw along with your registered EasyPaisa mobile number. Confirm the transaction and 10wim will process it. You'll receive an SMS notification once the funds have been sent. Make sure your EasyPaisa account is active and not at its maximum monthly transaction limit.

RTP (Return to Player) varies by game but most slots on 10wim have an RTP between 94% and 97%. All games on the platform are sourced from licensed software providers and are tested for fairness by independent auditing bodies. Random Number Generator (RNG) certification ensures that each spin outcome is genuinely random and cannot be manipulated by the platform or the player.

Yes. 10wim covers PSL matches extensively, including pre-match and live in-play betting markets. You can bet on match winner, top batsman, total sixes, over/under runs, and many more cricket-specific markets. Odds are updated in real time during live matches. PSL is one of the most popular betting events on 10wim among Pakistani players every season.

10wim is fully optimised for mobile browsers on both Android and iOS devices. The mobile web version gives you access to all games, sports betting, deposits, and withdrawals from your smartphone without needing to download anything. Simply visit 10wim.pro in your mobile browser for a smooth, full-featured experience. Check the platform for any available app download options.

10wim's live casino section features real dealers streaming in HD, with games including Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, and various game show-style titles. Live casino tables run 24/7 so Pakistani players can join at any time. Stakes range from low-limit tables suitable for casual players to high-stakes VIP tables for experienced users.

A wagering requirement means you must bet a certain multiple of the bonus amount before you can withdraw winnings derived from that bonus. For example, a 20x wagering requirement on a PKR 1,000 bonus means you must place PKR 20,000 in qualifying bets before withdrawing bonus winnings. Different games contribute different percentages toward clearing wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes. 10wim periodically offers free spins as part of welcome packages, reload bonuses, and special game promotions. Free spins are usually tied to specific slot titles and come with their own wagering requirements on any winnings generated. Keep an eye on the Promotions section of your 10wim account and opt-in to email notifications to catch free spin offers as they become available.

10wim has a loyalty programme that rewards regular players. As you play, you accumulate points that can be exchanged for bonus credits or other rewards. Higher activity levels unlock VIP tiers with benefits such as faster withdrawals, dedicated account managers, higher deposit limits, and exclusive promotions. Log in to your 10wim account and visit the Loyalty section for your current tier and point balance.

The minimum age to register and play on 10wim is 21 years old. This is a strict policy enforced through mandatory KYC age verification at registration. Anyone found to be under 21 will have their account suspended immediately and any deposits refunded where possible. 10wim takes underage gambling extremely seriously and actively works to prevent access by minors.

Log in to your 10wim account and go to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when lowered. If you want to increase a limit, a mandatory cooling-off period applies before the change becomes active — this is intentional to prevent impulsive decisions.

Self-exclusion on 10wim locks your account for a chosen period — 6 months, 1 year, 3 years, or permanently. Once activated, you cannot log in, deposit, or place bets for the entire duration. The exclusion cannot be reversed during the active period. You will also be removed from all 10wim marketing communications. To self-exclude, go to Account Settings, then Responsible Gaming, and select the Self-Exclusion option.

If you are concerned about your gambling, the first step is to use the responsible gaming tools in your 10wim account — set deposit limits, take a break, or self-exclude. You can also contact 10wim's support team via live chat 24/7 for confidential assistance. For additional support, independent organisations such as GamCare and Gamblers Anonymous offer free, confidential help accessible online from Pakistan.